Terms & Conditions
Payment via Credit Card
When you place an order through our Website, the validity of your credit card is immediately verified by Authorize.net. We do not capture the funds from your account until your order has been invoiced and shipped.
Payment via PayPal
When you select PayPal as a payment method at checkout, funds are immediately transferred from your PayPal account to our PayPal account. We will contact you immediately should you place an order for goods that we are unable to ship within seven days of the PayPal transaction to offer you a refund.
You must call or email us for a Return Authorization Number (RMA) prior to sending us a return. In some cases, you will be returning the product directly to a manufacturer or distributor, and they must issue us an RMA to give to you. We will refuse delivery of any package not clearly marked with an RA number, and it will be returned to you. We will not accept the return of any used, scratched, dented, soiled, or damaged items or items that are not in their original packaging with all component parts, literature and warranty cards included.
The minimum restocking charge for returned products is $10.00. All products returned to P2 Marine for credit are subject to inspection and acceptance by the manufacturer and/or their authorized distributor prior to issuing a credit. Restocking charges are determined by the manufacturer and/or their distributor, and range from 0% to 30% of the value of the product based on the condition of the product and the manufacturer's and/or distributor's individual return policy. If you ordered the wrong item, restocking charges are usually waived if you place an order for the correct item. We will work with you to minimize the restocking charge, but we reserve the right to pass the cost of manufacturers' and distributors' restocking charges on to you.
Shipping charges are never refundable unless we made a mistake and shipped you the wrong item. Please note that if you received free shipping on your order the actual shipping cost will be deducted from your refund in case you need to return the product(s),
Return of Mis-Shipped Product
Should we or one of our suppliers inadvertently ship you the wrong item, we will issue a Call Tag for the original carrier to return the product to us. We will then at your discretion either refund your entire purchase price including shipping, or ship you the correct item upon receipt of the goods. If you would like us to ship a replacement product prior to receiving your return, you must place another order.
Special Order Returns
Because of the lead time required for delivery of special order items, we will inform you via email when you place your order that you have ordered a special order item. Most special order items are non-returnable and those that are returnable carry restocking charges equal to or greater than those listed above.
Cut lengths of rope, cut lengths of wire, rigging fabricated to your specifications, custom-made products, closeout items, software, electronic charts, blister-packed products that have been opened, electrical switches, electrical relays, solenoids, battery monitors, circuit breakers, electric motors, hatch parts, portlight parts, life rafts, flares, inflatable PFD's, night vision products, EPIRBS and all special order parts are not returnable. If a non-returnable item is defective, we will gladly repair or replace the item. We will not accept the return of any item that is not in its original packaging with all manuals, original packing material and warranty cards in place. We will not accept the return of any used items or items that are not in their original packaging with all parts, pieces and literature included.
While we do our best to promptly credit your account for returns, items that are not in condition for immediate resale (i.e. open boxes) will be subject to manufacturer inspection prior to issuing you a credit. Marine Electronic and Electrical items that are returned for credit are always subject to inspection by the manufacturer and/or distributor prior to credit being issued for the return. Because the inspection process takes time, please allow 3-4 weeks from the time we receive your return for us to credit your account. Also please note that once we have processed your return and credited your account it can take your credit card company up to two billing cycles for the credit to appear on your statement.
After 30 days, all sales are final. Should you experience a problem with any product purchased from us after 30 days, we will gladly assist you with any applicable warranty claims with the manufacturer.
Defective and Unsuitable Product Claims
Warranty claims for products found to be defective or unsuitable for their intended purpose after installation and/or use by the customer are the responsibility of the customer and/or product manufacturer. P2 Marine is never responsible for costs associated with replacement of defective or unsuitable products, including but not limited to boat hauling, boat storage and reinstallation labor. Please note that most manufacturers' warranties specifically exclude these costs also.
All items purchased from P2 Marine, LLC are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier. We are unable to initiate claims for goods damaged in transit. It is your responsibility to initiate claims for orders damaged during shipment. All claims must be placed with the carrier within five days of your delivery date. Please open packages immediately. Retain all damaged packaging for inspection by the carrier.
Cancel Unshipped Items
You can cancel unshipped non-custom items. To do that, send an e-mail to email@example.com. Include your order number and the part number(s) of the item(s) you wish to cancel. Orders for custom-made items such as rigging and spinnaker poles may not be canceled once the order is in production. These items require various lead times to manufacture, and may require pre-payment or a non-refundable deposit prior to production. Please call us toll free at 1-800-456-6740 for specific details and terms for special orders.
We are never responsible for payment of any duties, taxes or brokerage fees charged by carriers for customs clearance when we ship products outside of the United States. These charges will be collected by the carrier on delivery. Please note that if you refuse delivery of an International shipment that you will still be liable for the duties and brokerage fees because the fees must be paid by the carrier to get the products out of customs. If you refuse delivery of an International order you will also be responsible for the cost of both the original shipping charges and the return shipping charges.
All personal and financial information you provide when ordering products from P2 Marine, LLC is held in strict confidence, and is encrypted prior to be transferred through secure Internet connections. We us Authorize.net as our credit card processing gateway. Because your credit card information is submitted securely through our server to the Authorize.net gateway, employees of P2 Marine do not have access too your credit card information. All the data you provide is transmitted via secure forms that provide the highest Internet security available. Personal information used to fulfill your order is encrypted at your browser and then decrypted when it arrives at P2 Marine, LLC. Our technology safeguards your personal information, your credit card information and ensures your privacy.
If you have questions regarding our credit card security policies, please e-mail us at firstname.lastname@example.org or call us at 1-800-456-6740
P2 Marine, LLC respects your privacy. All personal information you provide to us is kept strictly confidential. We do not share, rent, sell, collect or exchange your personal information, including your name and your e-mail address, with anyone.
Product descriptions, typographic, pricing and photographic errors are unintentional and subject to correction. We regret, but are not liable for, incorrect photos or typographical errors. We reserve the right to refuse any order.